You May Be Wondering…
Frequently Asked Questions
What areas do you serve?
Confetti Castle is based out of Mecklenburg County and serves the Greater Charlotte Area including Lake Norman.
Do you have delivery and installation fees?
We do! We calculate delivery & installation fees on top of your order.
Installation Fee:
Our installation fee is 15% of your balloon order subtotal (not on delivery fee).
Delivery Fee:
We have a minimum $40 delivery fee regardless of distance. The delivery fee is calculated based on the distance from our HQ (located at 717 Atando Avenue Suite C in Charlotte) to your event location at $4 per mile ONE WAY.
If you have rental items, your delivery fee will be $7 per mile ONE WAY.
How long do your balloons last?
Confetti Castle uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been delivered or picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup. That being said, indoor balloon garlands could last up to a month or more (no guarantees) if kept away from direct heat and sunlight.
My event is in less than a week - can you help me?
We will certainly try our best! Last-minute orders are only accepted based on our availability and may be limited to only the balloons we have in stock. The order total for last-minute bookings will be due upfront and may be subject to a rush booking fee.
What are your balloons made out of?
We only work with the highest quality latex and foil mylar balloons on the market. Our natural rubber latex balloons are 100% biodegradable. We also advocate smart balloon practices; keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.
What is your cancellation policy?
For Custom Installation Orders:
If you need to reschedule your booking, you must do so at least two weeks prior to your event date and we would be happy to apply your deposit to a future booking. Cancellations less than two weeks from your event are no longer eligible to be rescheduled. Deposits are non-refundable.
Grab & Go Orders:
If you need to reschedule your booking, you must do so at least one week prior to your pickup date.
I'm ready to order. How do I do that?
Do you deliver and install?
If your installation order has met the required minimum of $300, it would be our pleasure to deliver and install our creation for you! Delivery times are scheduled based on your event start time and venue availability. If your installation is being installed indoors, we may install the day before.
Do you have an order minimum?
Yes! We have an order minimum of $300 installed orders. Anything less can be made fully constructed and available for pickup (see Grab & Go’s) or just for delivery without installation.
How long in advance do I need to book?
Our custom creations take lots of time to design and execute so the sooner you can book the better! We strongly suggest booking at least two weeks in advance to avoid disappointment when we’re already booked or don’t have the materials your vision requires. If you have an event date and venue but are not exactly sure what type of balloon décor you would like yet, you can reserve your date with a $200 deposit. Then we can sort out the details later!
How long does installation usually take?
The time it takes to install our balloon décor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we try to keep it to under an hour whenever possible.
Can you give me a garland cost estimate?
Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & installation costs. All of our garlands are priced per foot so having measurements of the space where you would like your balloons to go will help give you a general idea of cost.
What are Grab & Go Garlands?
Our Grab & Go Garlands are the perfect budget-friendly alternative that still packs a big POP! Grab & Go garlands are made fully constructed by us and then are picked up, hung, and styled by you. Easy to follow hanging instructions are provided in a video and hanging materials are included. We also have awesome helium Grab & Go options as well!
When and where can I pick up my Grab & Go Garland?
Grab & Go Garlands are available for pick up at our warehouse near Camp North End at 717 Atando Ave Suite C. Pickup windows are 6 days a week and all of the times are listed when you go to our scheduling page. We recommend picking up your garland within 3 days of your event date.
What do you use to hang your balloon garlands?
We always look first to existing anchor points when hanging our garlands. In the case that no existing anchors are present, we use removable 3M command hooks. Here is an instructional video on how to properly remove them. We also offer free-standing backdrop frames to enhance any design and also eliminate the need to attach anything to a wall. These are available to rent for a fee with Custom Installation orders. We’ll pick them up within 3 days of your event.